Plans, Checkout, And Billing Help

Compare plans

1. Open /billing/pricing.
2. Review the current tier, features, and billing period options.
3. Use self-serve checkout for supported plans.

• Captain is the main self-serve paid tier.
• Some plans or rollout types are intentionally contact-led.

Manage the active subscription

1. Open /billing/manage.
2. Review the current subscription state, trial status, and plan details.
3. Use the manage page to confirm whether the account is on free, trial, paid, or expired status.

What Fleet means today

Fleet is handled as a contact or support-led plan for larger operations. It is positioned as a higher-touch rollout rather than a fully self-serve team-collaboration product.

Why some users cannot self-serve every plan

Some tiers are intentionally hidden from normal checkout because they depend on rollout help, support coordination, or non-standard account setup.

What to check first

• Whether the app is running in an environment with Stripe configured.
• Whether the user is on the expected plan, trial, or expired state.
• Whether the issue is tied to a contact-led plan rather than self-serve checkout.

When to contact support

Send users to support when billing state looks wrong, checkout does not match the plan they expect, or multiple accounts are showing the same billing failure.