Use the topic guides below for setup, offline logging, crew onboarding, billing, and fast answers before you need to email support.
Short answers for the questions users ask most often about setup, sync, scan, crew workflows, billing, and support.
Step-by-step walkthroughs for setup, deliveries, imports, crew workflows, and when to escalate to support.
What works offline today, how the browser queue behaves, and what users should do before and after reconnecting.
How to send onboarding links, recover expired tokens, and prepare the data needed for 1099 support paperwork.
How self-serve pricing works today, where users manage subscriptions, and what to do when billing looks wrong.
When a guide does not resolve the issue, send the account email, platform, exact page or feature, time of failure, and any screenshot or landing number tied to the problem.